Privacy policy

Last updated 2026-10-25

This policy explains how Bliss Bar & Restaurant handles personal data when you visit our website, book a table, order food, buy a gift voucher or contact us via Messenger.

Who is responsible

Bliss Bar & Restaurant, Av. Tiro de Pichón, C.C. La Fuente, Local 68, 03189 Orihuela Costa, Alicante, is responsible for your personal data (data controller). Contact: info@blissrestaurante.es · +34865940859.

What we collect and why

• Table bookings: name, phone number, e-mail (optional), date, time, number of guests, your message and seating preference. We use them to handle your booking and to contact you about it. We also store the IP address the booking was made from, to prevent abuse. Legal basis: carrying out the booking you ask for, and our legitimate interest in preventing misuse.
• Food orders for pickup: name, phone number, e-mail (optional), what you order and how you pay. Card payments are handled by Stripe – we never see your card number. Legal basis: carrying out your order, and our legal obligation to keep accounting records.
• Event registrations: name, phone number, e-mail (optional), number of people and your message, and how you pay. Card payments are handled by Stripe – we never see your card number. Legal basis: carrying out your registration, and our legal obligation to keep accounting records.
• Gift vouchers: the names and message you give for the voucher, and its code and balance.
• Messenger: if you tap Get your confirmation in Messenger and send the message, Meta gives us an ID for your Messenger conversation with our page. We link it to your booking so that we can send you its confirmation and changes. We only use it for that. Your messages are also processed by Meta under Meta's privacy policy.
• E-mail and messages from us: confirmations and updates about your booking or order.
• Website statistics: we count visits and clicks anonymously, without cookies and without storing IP addresses. A visit is counted with a code that changes every day and cannot be linked back to you. Visitors who have turned on Do Not Track or Global Privacy Control are not counted. We also log technical errors to keep the site working.
• Map: the Google Maps map is only loaded if you tap Show map. Google then receives your IP address under Google's privacy policy.

We never sell your data and never use it for advertising.

Who handles the data for us

• Our web host, Loopia AB (Sweden, EU), stores the website and its database.
• Our e-mail provider sends the e-mails.
• Our staff are notified of new bookings and orders by e-mail or a messaging service (for example WhatsApp, run by Meta).
• Stripe processes card payments, and Meta processes Messenger conversations.

Meta, Stripe and Google may process data outside the EU. They do so under the EU's approved safeguards (the EU–US Data Privacy Framework or standard contractual clauses).

How long we keep it

• Bookings, orders and vouchers are kept as long as we need them for our service and records, and orders and payments as long as accounting law requires (in Spain normally six years). Ask us and we will delete a booking earlier.
• Visit statistics are kept for 14 months and error logs for 6 months.
• Backups of the database are kept for up to 12 months and are then deleted automatically.

Cookies and storage in your browser

The website uses no cookies for visitors. Your browser remembers your chosen language and, if you order, your basket (local storage on your device). Only staff who log in get a login cookie.

Your rights

You have the right to access your data, have it corrected or deleted, restrict or object to its use, and receive it in a portable format. Contact us at info@blissrestaurante.es. If you are not satisfied, you can complain to the Spanish Data Protection Agency (AEPD).

Delete your data

To have your data deleted, send an e-mail to info@blissrestaurante.es with your booking or order reference (for example BL-XXXXX) or the name and phone number you used. We will delete your booking and its link to Messenger, and confirm when it is done – normally within a few days and at the latest within one month. Data we must keep by law (accounting records for paid orders) is kept until the legal period ends.

You can cancel a booking yourself at any time with the link in your confirmation. To stop messages from us in Messenger, delete the conversation or block our page in Messenger.

Changes

If we change this policy, we publish the new version here with a new date.